Frequently Asked Questions
Everything you need to know about shopping with Hot Miami Shoes.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your heels sooner for a special event.
What is your return policy?
We accept returns on unworn items in their original packaging within 30 days of delivery. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
How do I know what size to order?
Most of our shoes run true to size. However, for specific styles like thigh-high boots or platform stilettos, we recommend checking the size guide located on the product page for precise measurements.
Do you ship internationally?
Yes, Hot Miami Shoes ships worldwide! International shipping rates and delivery times vary by destination and are calculated at the time of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Afterpay and Klarna for your convenience.
Can I change or cancel my order after it's been placed?
To ensure fast delivery, we process orders quickly. Please contact our customer support team within 1 hour of placing your order if you need to make any changes.